Help & contact
How can we help?
The quick answers first. If yours isn't here, send us a message and a real person will reply by email.
Quick answers
I've made changes. Why can't guests see them?
Your editor saves as you type, but guests see your guide as it was when you last published. Press Publish changes at the top of the editor, or on your dashboard, and they'll see the latest version.
Where do I find my QR code?
On your dashboard, choose Share & print on your guide, or open the guide and choose Print QR cards. The code never changes, so the cards in your rooms always open the latest version.
A guest says the guide says "Not available".
That means the guide is unpublished. Check your dashboard: a guide guests can open says Live. If it says Draft, open it and press Publish.
Can I take my guide offline for a while?
Yes. Choose Unpublish in the editor or from the guide's menu on your dashboard. Nothing is deleted, and you can publish it again whenever you like.
Can my colleagues edit our guide too?
Yes, at no extra cost. Open the guide and choose Who can edit, at the top, or click the line under the guide on your dashboard. Add each colleague's email: they'll get their own login and find the guide on their dashboard. They can edit and publish it; only you can delete it or change the plan.
How do I change my password?
Open the menu under your initial, top right, and choose Change password. We'll email you a link to choose a new one.
What does it cost?
£49 a month for each published guide, after 14 free days; drafts are always free. If you'd like us to write and set up your guide for you, see Done for you.